OCR Interpretation


The day book. (Chicago, Ill.) 1911-1917, January 05, 1917, LAST EDITION, Image 2

Image and text provided by University of Illinois at Urbana-Champaign Library, Urbana, IL

Persistent link: http://chroniclingamerica.loc.gov/lccn/sn83045487/1917-01-05/ed-1/seq-2/

What is OCR?


Thumbnail for

T 'siPJi1'
"WrW
cwpi
itself. It did. You didn't intend to offend these em- f
ployes, John, but" you did offend them just the same.
You not only offended them, but you hurt them. You
made some of them bitter.
Let's analyze that letter, John Shedd. .You told employes that "the
splendid manner in which this organization met the extra demands of the
holiday season deserves our UTMOST COMMENDATION." You then ad
mitted that the big store did the largest volume of business; in its history i
and said "we knew it WAS HANDLED IN A MORE THOROUGHLY COM
PETENT MANNER THAN EVER BEFORE." -
You said "there was MORE ENTERPRISE manifested irv PROVID
ING the MERCHANDISE, MORE FORESIGHT in PLANNING the AR
RANGEMENTS, MO'RE SKILL and PROMPTNESS in SERVING CUS
TOMERS, 'MORE EFFICIENCY in HANDLING and DELIVERING the
goods, and FEWER MISTAKES to be rectified. We congratulate the
buyers on the EXCELLENT ASSORTMENTS 'mafntaitied in spite of the
many difficulties in obtaining merchandis.e." "
And then, O John, you said this:
"The 'Store of the Christmas Spirit' fully justified its title by the
atmosphere of CORDIALITY and GOOD WILL which was everywhere in
evidence, and we sincerely hope, that this SPIRIT will continue as one
of the permanent characteristics of this store. The year 1917 now before
us is teeming with great ana pleas
ant possibilities. To the full utiliza
tion and enjoyment Of these we now
direct your best thought and en
ergy." John Shedd, there is some truth
and some untrutn in that letter, but
the big, outstanding lie-in it is the
reference to the Marshall Field store
as "The Store -.of the Christmas
Spirits If there was any Christmas
spirit in that soul-starving store be
fore that letter was written, there
was mighty little of it after the em
ployes read it I tell you the truth
when I say that letter stirred up more
bitterness and hate than was ever in
the store before. It made old em
ployes swear who never swore be-
- fore. Here's why:
The store did the biggest business
in its history, got war prices for what
it sold and mad a, record profit.The
splendid work, the planning, ,the buy-
,'ing, the selling, the handling, the de
livering and all that you commend
so highly was done by the employes.
Marshall Field. IIL and Henry Field,
the polo-playing, society-buzzing,
... --loafing heirs of old Marshall
Field, didn't do a darned thing. They
didn't plan, buy, sell, handle, deliver
or anything else yet they get most
of the profit, and the employes get a
sweet-scentedMetter urging them -to
do still better this year.
They expected something substanr
tial by way of appreciation. Other
stores voluntarily gave bonuses
which, of Course, was cheaper than
raising wages. But YOU gave your
employes a iiETTER, which was
worse than nothing at all.
You knew, Jimmie Simpson knew,
Chauncey Keep knew, Stanley Field
knew all of you servants of the
Field kids knew that every employe
in the big store had. to pay war-prices
for everything they ate and wore and
used in 1916. You knew ho.w the
cost of, living had soared, and tyhy it
was harder for every employe to
make both ends meet. Did you raise
their wages? .Did you do anything
to help them solve THEIR problem?
Did you do anything to make 1916
the jxiost profitable year inJTHEIR
lives?
Or did you jherely give x them
Ai-fiisafci.'i
Mfa
fcf

xml | txt