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JOVIAL HOTEL CLERKS
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Behind Each Hotel Reg
ister in St.- Louis
Beams a Smiling Face
That Speaks of the
v tality a Great City
Has for Its Welcomed
With the coming of ths World's Fair,
lirlnsrtnE vast crowds to the hotels of this
city, the hotel men will be tried to their
Utmost. All hotels trill come in for a largo
ahar of business, but the best-managed
houses and these having the most efficient
force of assistants -will secure the bulk of
the visitors. Already managers are pre
paring for the rush by strengthening their
forces and getting men capable of handling
One of the most Important factors in the
popularity of a hotel Is the man behind the
counter. Guests receive their first impres
sions from their dealings with the clerk.
Throughout their stay they como to him
with complaints or for Information or con
versation. One of their duties 'a to keep
guests in a good humor and see to it that
they ore satisfied and have all they need.
The clerk's patience Is often sorely tried.
In many Instances he requires as much of
that quality as was possessed' by Job to
Iceep things going smoothly. He is applied
to by fifty persons -with oh many different
wants in the course of a few hours. Each
of these must be met pleasantly and their
needs attended to. With short breaks this
la kept up during their hours of duty from
ne year's end to the other.
MUST HAVE KNOWLEDGE
OP EVEUY DETAIL.
Many managers and clerks are men who
f have come up from the ranks, and in con
ducting the business of a modern hotel such
S Paterson, N. J.
8 Gentlemen Having been cured
5 by your Bitters I cheerfully xecom-
h mend it for all stomach complaints
w anu maianai diseases.
91 W. H.
THE GENUINE IS FOR SALE BY ALL DRUGGISTS. DON'T
at rug dour&z&iz
I r7tihv- ar -iwl vH
men are the most efficient- The business
presents a wide range and a thorough
knowledge of every department is most es
sential. Managers are adopting a policy of
promotion.. reaching to the lowest emnloie.
This produces the double result of giving
members of the force impetus for work and
securing department heads thorouchlv ar
quainted with the business.
Jay Weaver, clerk at the Planters Hotel,
has held eery position in & hotel from
mossenger to his present position. In addi
tion he has served for several seasons as
assistant manager of the Grand Hotel at
Mackinac Many of his experiences were
far from agreeable, but he declares nowi
that he would not exchange them for much
'1 started." said Mr. Weaver, "as m
senger at the Palmer House In Chicago.--!
was 12 rears old then, and the Job was
far from agreeable to me. I stayed with It,
however, and. after a time was promoted
to the position of elevator boy. I had many
ups and downs in that capacity, but met
with no adventures other than those usually
encountered by the general run of elevator
bojs. Next 1 was made captain, of bell
boys. CLERK JAY WEAVER
MADE COFFEE IN KITCHEN.
"Trom that position I was transferred to
the kitchen, where I became chief coffee
maker. I brewed gallons, of that beverage
dally, and it Is a wonder that I am able to
be as fond of It as I am now. The next
step in the ladder was fry cook, which post
I held for considerable time. Later onI
was promoted to broiler, after which I be
came roast cook. My last position In the
kitchen was that of garde mange, or salad
"Leaving the culinary department. I -went
to the basement, where I had charge of the
receiving department. The duties of re
ceiving clerk are to receive and keep ac
count of all the supplies entering the ho
tel. The position is not a difficult one. but
requires great accuracy and Is good traln-
Of stomach, liver and kidney complaints is
back of every bottle of Hostetter's Stomach
Bitters. Then surely it is worthy of a fair
trial, especially if 'you wish to recover your
health again. No other remedy can take the
place of the famous
as a cure for INDIGESTION, DYSPEPSIA,
BELCHING, SOUR STOHACH, CONSTI
PATION, BILIOUSNESS, LIVER AND
KIDNEY TROUBLES or MALARIA,
FEVER AND AGUE. Many prominent
physicians always recommend it in the above
cases because they know it cures. Don't fail
try a bottle. It will
U Mew York, N. Y.
8 Gentlemen I have been troubled
1 with Indigestion and Dyspepsia for
years and I find your Bitters my
S only remedy of relief. I cheerfully
WHO WILL EXTEND FfRST
Ak iv v j . iivrannii "h
X W K' V-- VBBHit I ?T. H
x ej t -zs- -tr-o i BHai i v r-jr'tF'.'s.v nih
V -J I I I I WHWBW99aR?7KBHeL I XB"aWF' Jfc' V VHT
X -W lMH"- iP,,BSk X'H
account. "Refer leaving
basement I served as wlncroom and store
"A promotion to ths position of wine
steward brought me up to the ground floor
again, and I rejoiced exceedingly to be ence
more In the free air. The work in the base-
i ment brought me in contact with the me
chanlcal department: the machinery. rcpc'r
saops ana heat ana power plants. .The
knowledge I gained of thee things has been
of use to me. From wine steward I was
promoted to assistant steward and later to
Mr. Weaver belleve that opportunities
for advancement In the hotel business are
as good. If not a shade better, than in any
other business. Strict application Is neces
sary, however, and the ability to grasp the
opportunities offered. The "fiell hop" may
be a future hotel proprietor, just as a
brakeman may attain the position of gen
eral manager of a railroad.
MANAGER BDATT EXAMPLE
OF GENIAL HOTEL MAN.
Robert Beaty, manager of the St. Nich
olas Hotel, thinks there are few lines of
business in which men encounter so many
trials and tribulations as conducting a
hotel. He says the trials b&ve no starting
point, and the tribulations are without end.
To look at Mr. Beaty. or Bob Beaty, as he
Is better known, one would think that he
had never encountered so much as an un
pleasantness In his life. He stands out as
a typical sample of the genial hotel man.
Mr. Beaty has been connected with the
St. Nicholas for about nine jearo. and is
as familiar to the guests of that hostelry
d.1 f. tVlM mnln ntron,.A IZm tins nn n
qualntance among traveling people from
. . - it. .n. ; . .
New Tork to the Golden Gate, and many
put up at his house simply because he is
mere, uod is
good storv-teller. and never
yarn he has heard, or the teller
"One of the chief difficulties with the
hotel business." says Mr. Beaty. "is that
you don't know where you're 'at.1 When
things appear to be moving along without
a hitch, something which has been smolder-
be sufficient to prove
9 recommend it. A. K. BVBRDBLL. fi
ACCEPT ANY OTHER
HE REPUBLIC:1 SUNDAY. MARCH 8, 1903.
th I Inr nntoflv nt of eloht I,ti' .il-. n-imi -rCv'ffX At5 L . j tVPl-Cj I f&&lEm B Hp ISi
and iou ha'o our hands full of trouble, i 1'-'A - Ai ' I IhVkWifrM SP CiW
There are spell of active tlms when the
lobby Is full ot people wanting rooms, so
that iou cannot accommodate them all. and
phortly thereafter the tide turns, and the
showing is a long wav from satisfactory.
"The traveling public Is peculiar in Its
movement!?, and It requires c'ose study to
forecast how It Is rolng to move. A few
j ears In the hotel business will furnish you
with this knowlidge, but when you have it
there is little good accomplished, because
you cannot distribute your arrivals through
the months so as to make things satlsfac
torv. An excellent patron may como when
the house Is crowded full and ou are un
able to room him. On his next visit to the
city things may be quiet, but he does not
come back to 3 ou.
"Another cause for loss of sleep Is the
help question. Housewives talk much about
the servant question, and wonder what they
are going to do. These do have considerable
trouble, I am frr to admit. They have,
some of them, from one to three or four
servants. What would they do If they had
to deal with as many as your hotel manager
FASCINATION ABOUT BUSINESS,
SAYS MANAGER ECKLES.
Walter Eckles, manager of the Ltndell
Hotel, la also a believer in the materiality
of hotel men's triaK but sajs that nearly
all the men in the business he has known
are exceeding!)- fond of It. and when they
leave it for a while, usually drift back.
There are variety and interest In It. he says,
which is fascinating. juit as are the stage
nu juurnaum uno meets an Kinas ana
classes of people, and the unpleasant ones
i er.T the exceptions.
in (rasa Mm o '
In thesft dflvs" Rilq Mr TVkle "flf.
fabllity and politeness count almost as
much cs brains. All person"!. butespecially
hotel guests, like to be treated with con
sideration and pleasantness A surly man
back of a hotel counter is about as good an
attraction for the trade as a mean bulldog
chained at the door of a saloon. No hotel
proprietor, no matter how popular his house
may be, can afford to retain a disagreeable
'There has been a change In the aspect
of hotel clerks. The day of the flashy in
dividual with a big diamond in his hirt
front hn passed. Now a clerk must bo
much like other men. except a shade more
civil. Much trade Is held or lost bv hotels
through the conduct of clerks. There Is
no getting around it that a clerk Is often
sorely tried. Therc'are persons who are
constitutional kickers, ana they Belect the
clerk as a subject on which to vent Ill
humor. "The rules of a hotel arc lirjely enforced
by the clerks. They keep order among the
bellbovs, and look after the care or the
rotunda, parlors and other public portions
of the hotel. It is the clerk who says to
the man or woman with a pet dog: 'The an
imal may not lodge within the walls It
is easy to imagine how this sentence falls
upon tho ear of an ardent lover of pets. It
Is alway.s followed by an argument, and
usually by the prospective guest seeking a
more congenial hostelry.
GUEST WHO REGISTERS
WITH A PET DOG.
"Recently we had a joung woman from
New York come and register 'Mls J. Jones
and dog." She Insisted on having the dog.
a homelv yellow variety of canine, in her
room. This was not permitted and M!m
J. Jones departed, pronouncing the entire
outfit a "disagreeable. Ignorant lot of fel
lows.' Even at the risk of being thought
such, we were obliged to enforce the rule
of the hotel.
.."Yes. wa encounter endless comic, pa
thetic and even tragic incidents. Suicides
seem to have a weakness for hotels as a
place for shuffling off this mortal coIL At
a hotel In Tennessee, where I was employed
as cierk, a man ended his life by hanging
himself with a curtain cord. A typical su
perstitious negro was emplojed about the
house as porter. No persuasion or bribe
would Induce him to go near the suicide's
room for several days. About a week after
the happening. Tompey was on the top
floor mopping up one of the halls
A gentleman wearing a linen duster had
gone to that floor to visit a friend and re
mained until almost midnight. He started
toward the stairwav through the Ulmly
lighted hall where the nsgro was at work.
The talis of the duster flapped as ha
walked, and the African, chancing to look
up, caught sight of the ghostly figure ap
proaching him. Pompey let' cut one pierc
ing yell and started downsta'rs. He ran
for three blocks, and from that day on
would never return to the hotel. No ex
planation would convince him that he had
not wltnesd the spook of the suicide."
CHIEF CLERK JACK RYAN
HAS A LARGE CLIENTELE.
Jack Ryan, chief clerk, and the most
popular man at the Southern Hotel, cam;
up from the ranks. He i a native of St.
Louis, but has served In hotels in New
York and Chicago. Prior to going to the
Southern, he had been for six years at the
Holland Houa in New York. Guests like
to arrive when Ryan is on duty. They are
sure then of getting the best possible treat
ment, and. If so inclined, hearing a good
story- Persoraliy he controls a large
amount of trade, which he cojld carry with
him to any hotel.
Mr. Rvan is a firm believer In the bibli
cal quotation to the effect that a soft an
swer turneth away wrath. He has a low
estimate of tho value of arguments, and
his good nature and attractive personality
are proverbial in the local hotel fraternity.
The way which he has of telling- a guest
to wait awhile before a room is vacant for
him makes that guest willing to Walt a
goodly length of time and not get out of
patience, however tired he may be-
"One cf the first things I absorbed on en
tering the hotel business as a messenger."
said Mr. Ran. "was the necessity of keep
ing people in a good humor, A person's
frame of mind Is nearly always accountable
for his Impressions. No matter how good
a hotel may be. If a guest Is cross he will
pick flans, and make known his discoveries
along these lines, i -
'It docs not take much for a hotel to
WELCOME TO WORLD'S FAIR VISITORS.
" MT &eM rMa
lose a patron, even If said patron has been
stopping et the houe for ear. One un
pleasant incident will caue him to forsej
the good service and accommodation or
five years, ard on his next visit to the city
you see his name on the register of some
other hotel. Frequently we have old-timers
come in and ask for a room, wanting per
haps the cheapest rate of the home. U
No. 356 vacant the room I had last trlpr
No, sir, but we have several other rooms
unoccupied How will US do? 'No, It won t
do. Why don't jou fellows ever have uny
thlng a man wants? Needn t bother. I II
?o somewhere else, where a man can get
TRIALS AND TRIBULATIONS
OVERWHELM PATIENT CLERK.
"Not long Rgo a man came In wanting a
room. He was asked If he wanted a room
and bath. He said never mind the lath:
that he had one Just bfore leavlns Djnver.
If a man's baggage falls to arrive tr any
thing else goes wrons with him he nearly
always applies to the counter to have It Ad
justed. There Is often trouble with mall.
Persons with fancy signatures, whim an
expert would have difficulty in deciphering,
put their names on the register. The n.all
clerks have no other means of knowins
their names, and when letters come the
names on them appear much different from
what appears on tho register.
"By continual practice hotel clerks come
10 Da good at rememDering mris aru
faces. They can generally call the turn on
a man, even though they have not seen
him for several years. They are even more
expert In remembering a man's room num
ber. Many times a guest will apply for his
kev or mall, whose name the clerk has no
idea of. He can. without hesitation, how
ever, place his hand on the man's key box.
It Is Just like the attendants having charge
of hats at the dining-room door. It is the
rarest thing that these men make n mis
take, though they handle hundred of hats
"Yes. hotels cash endless checks and
drafts in the course of a year. In large
hotels these 'will aggregate several hundred
thousand dollars annuall-. Sometimes the
hotel or clerk Is stuck by bogus checks, but
it is an experience which every man In the
business must purchase. There Is seldom a
loss from checks of business houses pre
sented by their representatives. It is drafts
and personal checks that are dangerous
No rule can set a mark at which to draw
the lino for check cashing. It must be con
trolled by Judgment and circumstances."
Hotel men anticipate considerable diffi
culty In securing help during the World's
Tair. They say that this Is a hard propo
sition at all tlms in St. Louis, but it will
be hnrder In 1904. At that time there will
bo plenty of work for classes of help which
usually turns to hotels ror a nveunoou. it
is thought that the Influx of working people
here will not offset conditions produced by
the Fair. In Chicago during irks hotel man
agers were pushed hard to get enough help,
and what they could get was far from good.
WORLD'S FAIR PROBLEM
TROUBLES MANAGER LAUGHLIN.
Nicholas Laughlln. manager of the New
St. James Hotel, who conducted a hotel
!n Chicago during the Columbian Exposi
tion, looks for trouble In this direction. He
says In normal times this city presents diffi
culties in getting help greater than Chi
cago, or any other city he knows of. Mr.
Laughlln has been in the hotel business for
more than a quarter of a century, and
knows whereof he speaks.
"There are plenty of applicants for work,"
says Mr. Laughlln. "but It Is not an easv
matter to get good help, or people who will
stay. Take, for Instance, the bellboys. v e
have doiens of these bovs In the course of
a few months. Thy are not steady, and
think much more of getting tips than of at
tending to business. They have a fondness
for going from nlace to nlaee. and even for
traveling about the country, working
through the hotels In the large cities.
"We had a lad In Chicago for a month
or more, who was taken 111 with diphtheria.
At the same time there was a sick lady In
the house who employed a trained nurse.
This ncrse heard of the sick boy and vol
unteered to nurse him through his illness,
provided we put him on the same floor with
tier nntient. This tins done, and after ft
long siege tho boy was brought through all
right. The first day on duty after his re
covery the boy was rent up to the parlor to
take a bill to a lady who wan leaving tho
hotel. The womnn gave a KO bill with
which to settle her account. Instead of
bringing the money to the desk, he slipped
out of the building, and that was the last
seen of him.
"This is one Instance out of many which
are met with in running a hotel. You hear
of the unemployed, and chnrltable persons
organize to help them. If jou ran a hotel
you would hardly believe that there wore
any unemployed, so hard Is it to get help
of ail kinds. In the winter months cold
forces many to work whether they like it
or not. Firemen and other laborers can bs
had then, but with the advent of spring,
with agreeable weather for tramping, these
drift to the road, one by one. and their
places are hard to fill.
LACLED HAS TWO VETERAN
ST. LOUIS HOTEL CLERKS.
Thomas Prltchftrd and John R. Owings of
the Laclede Hotel are the veteran hotel
clerks of St. Loiis. They started In the
hotel business within three months of each
other back In 1883. They served in the old
Barnum Hotel, which at that time was the
leading hostelry of the West. They have
known two generations of politicians, and
rerhember well the great men who regis
tered at St. Louis hotels during the Civil
War and the period Immediately follow-
Pritchard has been rforlr KMiHn!nctv
at the Laclede Hotel for the in.t umiv.
three years. He Is familiar to all regular
OF1 THE! FL,A2f'?lJR&.
Experience in the Study of Human Wants and
Needs Has Perfected This Capable Corps
of Workers for the Task of En
patrons of the hostelry and Is popular with
them. The business has become a habit
with him. and he can handle large crowds
with as much eae anil accuracy as he
would a few guests when the house Is not
"If they get their names on the register."
says Mr. Pritchard. "I can do the rest.
There is not the least cause for becoming
excited or Impatient. It only hampers your
your progress and nothing Is gained. Yes.
I like the business. I am In good health
and will probably keep at It for several
3 ears longer. I have been In the business
now for forty jears. and you might say
that I have not enough money now to carry
me over the Eads bridge.
"That reminds me that Captain Eads was
irequentiy a guest at our hotel, tn tno.e
das we had no Idea that he would develop
.into the great engineer which he afterwards
became. During the war things were lively
enough here for hotel men. We had as
iruests Generals and officers of both sides.
Often the hotels were so crowded that up
Get i Nice Elgin or Waltiiam Watch
straight to the Reliable ONE-PRICE STORE OF '
F. H. INGALLS,
DISEASES of MEN
I MMICTCT ""n BJUff uoom 30, ax and 3S.
LUbUd I O l Hours: J a. m. to 7 p. m. Satnrdayi to S. Sundays to 11 only.
City Fiperm wUl ppor established practice since IMS. s back numbers
Tin Republic: bs convinced. Tou we IJR. WlUTTItill In Mribi
FOR HONEST TREATMENT.
Cures all Curunlc. .VrrrgUt, Blood. Skin auu urlu.,v - - -
retult ot eirora. lost mantuod. mllkr urine orcanic wtiknUi .?Lt223!l
.S rstrt and a radled cur WutmL Art rfe??alctale, "
hiVrV ., diSj "mra cusiraci -onniry
Ml i?A 3? B!.1?f,i.",ent A"'!? rur
B..rr-Il i'i.?".! " - Modem
RKlLWs7il7s T:2-"?T5,"a' -11 nulrM.
--. -y-. .. """ an" Miuirm, at
qn.., g, y
&ATArEJZ OF' Tim'
wards of fifty persons frequently occupied
chairs In the lobby and halls, as accommo- '
dation for the night."
OWINGS THIN-3 EXPERIENCE
WOULD MAKE INTERESTING BOOK.
Mr. Owings says that an Interesting vol
ume could be written, entitled. "Forty
Years in the Hotel Business." Such a book,
he says, would be the best kind of a his
tory of Important events, and men during
the last four decads. Most of the great
iren are hotel guests at one time or an
other, ejid events which make history are
planned within the walls of hotels.
From his years of experience Mr. Owings
Is now able to tell almost exactly what Is
wanted by a guest the minute he enters th
door. He is a close observer and student ot
human nature, and la quick to separate the
wheat from the chaff in mankind.
Mr. Owings has a keen eye for detecting
newly married couples. He can tell them a
block off. but when once the husband reg
isters he knows to a certainty.
MY TERMS on Time Payments are so easj
that you do not miss the money, and you are
sure to get just what you want, because it is to
my interest to sell you an extra good "Watch so
you will take pleasure in paying for it and
recommend it to your friends.
REMEMBER, any article you buy of me you
can keep 3 days, and if not perfectlr satisfied
return it and get all your MONEY BACK.
Watches from $2.50 up to $95.00.
Diamonds from $10 up to $165, pure and perfect.
Whatever vou need. f!asfi or CruAi -.
1223 Olive Sfraef.
pasraee. Ak for ulank It
for life 6r rate nutni" a for blank a.
methods: no cuttlnr. Can or writ foTaliK
KKtwfsllr treated. VirfriKiVS .??
cm or jjiooar urmoj
roeeie in ttx dmyfc
rsVv ntrf iiss
,Bc. ,M1,3 br msll: IMrtt m TrrtMiS.
CaunltatloA Vrsa at
Oslee or by Mall.
for Sack Pcrsoa.