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THE ST. LOUIS REPUBLIC: SUNDAY, AUGUST 28. 1904.
"INFORMATION MEN" AT UNION STATION NOW ANSWER 100,000 QUESTIONS DAILY Like Well-Regulated Automatons, the Young "Dopsster" of the Bureau in the World's Largest Railway Depot Untangle Knotty Problems for the Nervous Traveling Public Many Humorous Propositions Are Presented, and Some, of the Queries Are Perplexing to an "Outsider," Though Easy to Chief Hewitt and Assistants. Ml " M j?te .iff--- sEBflHw t I t h u, i Mr. I ? fi&k ife' Pv. ' i i f i isSh&i I m v '& W9f. mmTi. fefsslassssssssiBsml B fl v mp b. m tarn VJ ? n I Sn ' jj 5f 11 & fc tcSBKi I m ll v ' .jlsssasssBssasHi B li iVw ,j JH ,4 III' fe a 1 v " fSsS " ; H tqmas vimneh i J&mM$& Lk JttuSk w huoS mTlf mmW '"Jrl9B ' 1 L W ssssr' H&Rc gfcjsc!f(jSssSsMssssssiBs BB Jraffff jjjaHMTy ijkjrB? I ttWTil' J (H I K JtfQmHh mtS&s ' ! Mm' W f MSSSsmmfxmmmmtmmi flVMHBT ' llit v mw I W'3W y . '' V' 'Sf - i' JsmmBSmmWmmmrSmWmmV HbHSBkhHV't "ftv. llF?Mf N" ??T . ': - V - III . "JjilSfci t ' jQf TBfsTsVlBF mmmmmmrWWmtWWr mmmmmlJlkmmmmfm V II "i I ;- MiMi4fflffiSiBg?MiBMSg8BgWmTO!PWn-flr A" '-- mmmmmwm k.- l- 1 1 & .'f:fe &x IF .mmmmmT? SmmmWmlmmmmmBmWWm2':9SDSKm W'- -mmW V IH I 1 Ka Sup,.. ,1.1 !? mmr- ? m'mk4wmMymmJki3 I v b ULi 'WmWzw M'nlmmmm M'mmkmm ml yZft? Jrm"' '$z?3&?7"" &-WyiwBMlffi )zm ymitfmmmmmm mW I m v jT mrnl -::j tHir 7ww NviS 1 1? -f, " It i 1 I f Jrli?Sfeflt!EPt:''f, :ff ma "' same on ah!ets prov-idea I l WX I JtWmWk? -' . I I ) mWmKWdi:Jrrl(mWiK Zrm -'riZm1m?? ".. IM for the purrw. By ihis means absolutely I ?S j& ,z5mmmmmmmZ- ' V ' I I m&mT&ifS&MCjttKJW&m,' K lr.. yCmrJ- k V rellablo information la always at the com- I f ,, r , , Zx; ;, ':HKE1 ) I I W?MlSl 'Jri'Bi Xfe L'''r A''V M -i 'M mand of the public. Thl service Is aug- I K,o 1-". RHfiBllSiiv f' I r' i1?dy'i5t5ML"i iv mW&W m"tcU l,y hourIy rpport3 from tho chlet I ' $:iHiiiHB1 I I 8'HS:TT:BP fcC jf ' ".!SP lUp.itcher-3 office of the Terminal Asso- I 11' "S VtPHHHpir 1 f I .!iilKrk5ih'&'rO"'-:s' E '' 1 jJJJPB elation. Telegraphic report from the 1 11" " A,j-BKlSBBPi$'yJ jf I . MrSlKwSlffuoJ:-, y.. TlFi - 1 k Ar arou roads pnterinjr St. Louts are com- 1 IV - tetl--- - "" "v 1 I BSIwIIjIW'' il'' . 1 Piled and sent to the bureau, slvlng the IK v 1W - "-T I 1 Blilw5ityiii1fl?';klf':'i -?:;f '' ' -t- -.---r- news from inbound trains; if ttey are de- 1 ', v 5fcft,!-"'.!'.. ' O ?45ih jl M I BiTOBHSfe; ' m u&'&erkBl s ,acd, how iate tnc. wlu be, rad the i - vmmmmmJmmmm'i a S 'WrW .-'A f rush hours will .convince the outsider of hour of their etpectcl arrival In the city. 'i H. M 8 oE3fa-fcfMAtr,. ;, , '" x the multiplicity of questions which are Additional report"., if Important, are sent W. tl mmmmmmm II M 1 mW'nkydmmmW', x IMZt&!Lr Sl)ZyZ propounded, and of the scope and variety in between the hourly bulletins. Vil!'s,l -mMW IS l?4n ; ; f. Qr.UCCr, CCJCJCt. of information wh.ch the dopestcr" must Qaesti0n, regardlns this feature of the C IX ' IB mlW&t&SJg-, '$ UW possess to successfully ar.d accurately re- fa traffic preponderate, but many and VC, W " ' i M lfi'1 '. .? IVffl. W Pl'- lth 'W'tnins rapidity the answers rrmarkablo ar(. the interrogation, which vJffiSSfc , i mlWfffMrt' ;jJr ir vi eome. whatever bo tho character of the mu3t faltMully answered In addition . vllSki?B!!fc---'" 0 V,'iwkHHttjr;? X-t-jW I'flthln the United States of America, information desired, and In many ea-s the to,tntfl information frv 5SSi3HB, X, $&' J WHmmmaSJ&J&jS '""out the systematic method of plvlne reply Is out and "What is it?" noshed to ,Ier0 C0me9 a t,m,d tle woman from fSmm', f WtimmBKkmMf2ir dlctlon8 a, to outbound trains and where the next customer before the first way- Southcastern s,iourl wIm has bcen VVmar expectant persons should bo to await In- farer has hardly framed his troubles in hclplnf; m the ceIebraon of hcr y V7 "L T coming relaUvea or Kuests. the Mdway words. 'town's day at the Fair. After tho buffet- "w mmmmmmr would be one prreat mass of excited citi- The majority of questioner-, of-eourse. . ... . Kurci ,, kn. .. Jl -mmrmmmmr "', mauiu irum une iu aiiuuier ci i:ij i acstre to Knovr irom v. jai iracua lit t r lUCbt down In the very center of the "vortex; which tho seething throng of "WorldlJ Fair travelers) fora at Union Sta tion tho booth of the Bureau of Informa tion stands, and stationed behind the Iron liars of Its windows Is a group of joaag men, who are wealing away their vocal crxinjr answering all sorts of. questions, soma of which by comparison force the "How-OId-Ia-Annr problem hack Into the first dust In the artthroetio branch' of mathematics. Of all tho busy spots which are found tbis summer every few feet within the ' oondnes of the htg station, the aisp'-nsere of information Inhabit tho busiest, and from early dawn until dewy eve anxious men, women and children Uno up six deep. resolved to find out "What time the 9 o'clock train leaves for Cape Girardeau r" er "How late's the excurs'on from Eldo- r rdoT "When night arrives buHners Is Just '"beginning,, and while the crowd thickens to twelve and fifteen deep, the force be hind the bars bos been doubled, and ccol- ' ly and calmly the various problems are untangled for the waiting throng. When the last er.currton train, hai pulled cut and after the midnight trains have teen started on thoir long Journeys, the first moment of relaxation comes to the wesried and tengip-tlred doperters," and as they heave; a few"1 sighs of relief they tlk-ot the experiences of the day. Wer' It not for tho Bureau of Informa tion, Union Station would doubtles be the location of the biggest, most bewil dered and most absolutely headless crcwd I within the United States of America. Without the systematic method of giving directions as to outbound trains and where expectant persons should go to await In coming relatives or guests, tho M'dway would be one great mass of excited citi zens, rushing from one to another cf tho fifteen gates through which entrance H gained to the tracks beyond the Iron fence. MANY DISAPPOINTMENTS SAVED. Many would be the sighs and tears of disappointed travelers, and most varied would be the Imprecations which would be called down upoTk the heads of the, Tor mina! officials by disgusted parties who had failed to reach the gate in time to catch the train so necessary to their hap piness. """ Under the 'direction and supervision of Sam R. Hewlett are ten young men whi stand a watch of nine hours each in tho booth just under the main stairway and systematically and most methodically, and with a remarkable accuracy, the immense throng of information seekers is handled, sifted out and sent on its way rejoicing. Under ordinary circumstances in the days before the country began to send its population St. Lu!sward. and while the World's ralr wss yet In its short skirts, and with hair braided down Its back, the men behind the desks In the old Bureau of Information had a day full of trouble and business In keeping the crowds mov ing. With the coming of June the old quarters became too small by far. and during tlie latter part of that month, forced by the pressure of business, the r.ew quarters out In the plaza were oc cupied, and for awhile the Improved fa cilities were adequate, but now that trains are arriving la two and three sections; and all loaded' to tse guards, even the force of ten men find their hands full in successfully directing the thousands of "visitors. 90 percent of 'whom have never been in St. Louis before. Kothiag but a visit to the bureau to the rush hours will .convince the outsider of the multiplicity of questions which aro propounded, and of the scope and variety of information which "the "dopester" must possess to successfully and accurately re ply. With lightning rapidity the answers come, whatever bo tho character of the information desired, and in many cass the reply Is out and "What is it?" flashed to the next customer before the first way farer lias hardly framed his troubles In words. The majority of questioner".tol-eourse. desire to knovr from r.Uat tracks t'.iei trains depart and what sate will lead them to the waiting car, and by a thoroughly practical and accurate sjstcm this infor mation is dispensed. Before tho WorU's" Fair crush the Ter minal Association had in effect a method whereby each outgoing train had arir.ed to It a certain track, and from this track it took its departure at its scheduled hour dallv. The same rule applied likewise to the incoming trains. With the raultiplicitv of additional train rervico. escurIon traf fic and trains arrlvine in-two or three ec tons. it became impossible" to follow th's method, and now- a train Is Just as ULeir to arrive on track 15 as it is on tr?ck 1, and this ! the cause of the greatest con fusion in Un'on Station. TELAUTOGRAPH SERVICE. In the Bureau of Information all this is syetomatired and by an Ingenious applica tion of the telautograph the. force of men In the bureau knows exactlv when and whero a train Is earning in or departing. Out In a little cage on ,the power-house overlooking the labyrinth of tracks a man Is stationed, sweeping .with his ei e the approaches to the station and with one hand on the sending apparatus of a tel autofrraph. Just as soon as a train barks In he flashes In the news to the bureau, giving the name of the road, the number cf the train and the track which It .will use In unloading Its cars of passcneers, baggage and express. Thf same informa tion Is sent In concerning trains which are departing. On a long roll of paper over the desk of Chief Hewlett this-news Is "written out by the electric aid of the machine, and aa the record appears letter by letter it Is announced to the busy assistants, who mak note of the same on sheets provided for tho purr oss". By this means absolutely reliable Information Is always at the com mand of the public. Thlt, service is aug mented by hourly reports from the chief dispatcher's office of the Terminal Asso ciation. Telegraphic reports from the various roads entering St. Louis are com piled and sent to the bureau, giving the news from inbound trains; if ttey are de lav cd, how late tney will be, and the hour of their expected arrival In the city. Additional reports. If Important, are sent In between the hourly bulletins. Questions regarding this feature of the day's traffic preponderate, but many and rrmarkablo are the Interrogations which must be faithfully answered In addition to'thlfl Information. Hero comes a timid little woman from Southcastern Missouri, who has bcen helping In the celebration of her native "town's day at the Fair. After tho buffet ing which the surging crowd has given hr sho is nearly worn out and she pipes out: "Has the excursion train gone yet to Cape Girardeau?" As a matter of fact the train will not leave for hours, and tho bureau officials hav not bejn told of Its whereabouts. She gets a polite reply that nothing jet Is known of the train, but she is worried for fear that she v.lll be left and. pushed on by the crowd, she reaches the next window, where the same question is asked and a like answer returned. REPEATS HER QUESTION". In the councof time she has made the rounds of the, booth nrtf Is back to the first window. again. She gets the samo answer and moves on to the next. In the course of an hour she had asked every clerk in the bureau four distinct times for Just a little news from the excursion train for Cape Girardeau, and this is but one of a hundred cases. Many travelers kill the hours of wait ing for connections by spending the time with the genial young men of the bureau asking' all kinds and conditions-of ques tions This is a smart school teacher from the East. She 'fights her way to the window and presents a yard of ticket. She U traveling alone and knows what she wantr. "I want you to, tell me, young man, the very last train I can take out of St. Louis, which will get me to Ban gor. Me., before my ticket runs out. I WB.nt to go' past Detroit, stop oft a dav at Niagara Falls and maybe ran into Buf falo, and Is there a through sleeper and what time do IWeave Niagara Tails and what time does the last train get into Bangor?" This amazing array of ques tions was trilled out in one stream, dem- 3SHEWLETT.MAW&0& UNION STATION BUREAU OF: IMFORMATrOtf; onstrating that the voung woman had a most excellent memory and had learned hcr questions well. The obliging joung man gave her a Pathetic glance, seized the ticket, ran down tt line of coupons and in a second was rattling off a ltet of conn"Ctions, dates ami train numbers that put to shame the exhibit of language which the school ma'am had rippled out. Hcr lower Jaw fell and as the rapid-fire artist jumped to the next she meekly turned away and was lost In tho crowd. The next was a big man with a pair of telescopes, who had perspirlngly Jammed his way to the front. "I want to set to Pisgah, III., and I want to get there to night," he cried. "You can't do it." w.ia snapped back to him. "the train ha& gone." "Well, can I drive there?" It Is something over GQ miles to Pisgah, I1L, by rail, but patiently the clerk gave him a route by which he could travel over considerable territory, but by driving the latter end of the distance would arrive at his destination early In the mornlnc. WANTED TICKET "VACCINATED." A cltiaen from Medicine Bow. I. T., was the r.ct customer. "I want to get my ticket vaccinated. Where do I go?" He was toid that the validating oElce was In tho waltlr.r-ropci in the station, where tho ticket surgeons wsro in constant at tendance "What number is tnt track, from Cairo o-j?"'waa the fluttered Interrogation of a big woman carrying a baby, trailed by half a duzen little Esjpu.mi'. &ln nas looking for her husband, who had k't Hardin County, Illinois, two davs before to Join hr at St Louis. He had not shown up as jet and the hours of anxiety had worried her until she was past the point of van Inquiry In one minute, by actual count, thirty four questions were asked of one of the joung men in the bureau, ami each one of them was answered. During that period he had directed ,i man to S.m Franciico by waj- of New Orleans, given another his connections for Abilene. ICa.; told a little girl how to reach the World's Iiir. spoken to a big foreigner in German, telling him where to go to get a street number In South St. Louis; quoted tho distance to Muscatine. la . and referred a woman who had lost her ticket to tho police official. All this in addition to inquiries regarding nearly every train scheduled to leave dur ing the nxt hour and directions to the baggage and toilet rooms. ANSWER HOOCO QUESTIONS DAILT. At a low estimate lOO-OO) juetfomt arc answered dally by the ten men on duty. The remarkable f.ict about it is trat very seldom Is .1 mistake made. Each window Is nnmbred and Chief Hewlett keeps a record which shows, the man who was stationed at each window at every hour of the day. IndividJ.il responsibility Is the basts of the njsteci. and every m a tontantlv upon his tnett!" to eee tlat no Iraccuracl's neep in. Kindness and polite ness are insisted upon, and a joking re mark now and then does much to keep a trowd in good humor. Sam It. Hewlett, In charge of the bu reau, has been connected with the St, Louis department of this service for near lv three j-cars. He la in personal super- v ision of the work and prepares the bulle tins of Information which come from thn railway companies and Issues them for tho information of his subordinates. Under him are these young men preferably joung because older men would not tn able to stand tbo mental strain which, must be undergone: M. A. Ryan. Joe; Fahey, Tommto Dleknite. George Cook. W. H. Ruukle and Joe McCullough. Thre new men aro Just being broken Into tho servlco. TERRIBLY INJURED WHILE RETURNING FROM INQUEST. San Jose. Cat. Aug. ZT. Everett Saell of Halls Valley Is at death's door from an, accident which occurred when he was r turning from this city to his ranch homn after attending a Coroner's Inquest lntn the death of a neighbor, who was tiled by his horse going over the grade Tuesday Young Snell was found by the roadside in Halls Valley and Rome distance away was his bugg smashed to pieces, and hi horse, stone dead. He was conveyed tn hU home near by. but has been unable to explain how the accident occurred. SniiA "When a child I had a "very severe at tack of Diphtheria, "which came neaxprov ing fatal. Uponrccovcrytheglandsot the neck were very much enlarged, and after the free use of iodine, the right one was reduced to its normal size, but the left one continued to grow very slowly at first, until it was about the sizeof a goose egg) which began to press on the wind pipe, causing difficult breathing, and be came very painful. An incision was made and a large quantity of pus discharged. The gland was removed, or as much ai could with safety be taken out. For ten years I wore a little piece of cloth abort an inch long in my neck to keep the place open. During this time I had to hare it cut open by the doctor every time I took colder the opemngdopged. IntbeSprine or early Summer of 1884 Iaras persBsdea by my' wife to use S. S. S., which Z did, strictly in accordance with directions. I took twenty-six large bottles, and was en tirely cured, for I have not suiTced aiace that time. B. S.RGTuna, Royal Bag Mfg. Co., CharWon, 8. C Only a constitutional remedy can resell an hereditary disease like Scrofula. Wheat the blood is restored to a normal coadktam and the scrofulous deposits ore carried of there is a gradual retarntohealih. &&S. 13 weu cnows aa m blood purifier aad tonic. It m Ike snlyguaaeteed. strictly vegetable remedyBOkLTlyess have ansrssflsB off Scintilla, vtsss Sss andoTxphyakiaiBB will advise yoattesi Ts Swift SMeHte Cmmmt. 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